Khalifa University’s alumni relations office welcomed Faisal Al Madani for the latest talk in the Alumni Speakers Series.
Mr. Al Madani who heads up Etisalat’s Customer Service Division for the Abu Dhabi region spoke eloquently about the importance of emotional intelligence in the modern workplace.
Mr. Al Madani studied his Bachelor’s degree at Khalifa University and also holds a Masters in Quality Management from the University of Wollongong Dubai. He is a certified Internal /External Quality Auditor a certified “Train The Trainer” and has attended more than 50 Management courses as well as being certified in “Mind Mapping” by Tony Bozan.
His talk focused on emotional intelligence which refers to a person’s ability to monitor their own and other’s emotions as well as the ways in which they can use emotional information to guide thinking and behavior. The interactive lecture highlighted the importance of EQ or a person’s Emotional Quotient in being successful. “More and more companies are realizing that EQ is more important than IQ ” he said. “Our ability to get along well with our co-workers is the most important thing.”
Khalifa University’s Alumni Speakers Series aims to help existing students benefit from the experience and knowledge of Khalifa University alumni inspiring them to get ahead in their chosen fields and enabling them to receive a more multidisciplinary education. The speeches/presentations cover areas such as technology management leadership and other topics. Keep an eye on our events page for information about our upcoming speaker’s events.