Implementing ISO Standards in Quality, Service, Security, and Business Continuity Management System Aligns Ankabut with Global Standards and Instills Customer Confidence
Ankabut, the UAE’s Advanced National Research and Education Network offering academic institutions connectivity to education networks around the world, today announced it has received four prestigious ISO certifications.
The certifications, namely ISO 9001 (QMS) Quality Management System, ISO 20000 (ITSMS) IT Service Management System, ISO 27001 (ISMS) Information Security Management System, and ISO 22301 (BCMS) Business Continuity Management System, underscore Ankabut’ s commitment to enhance customer experience.
Fahem Al Nuaimi, CEO, Ankabut, said: “As a prominent player in the IT services sector, we always strive to adhere to industry best practices, optimizing our processes, enhancing service quality, and surpassing customer expectations. Consequently, we have diligently pursued and successfully attained these four ISO standards, and with great pride, we announce that we have succeeded. We expect that this major achievement will provide the assurance to our valued customers that our processes comply with international standards. This will also keep Ankabut in the correct path of being under continuous improvements to maintain compliance.”
Ankabut’ s achievement of these certifications reflects its commitment to make services efficient in IT, Cloud, Application, and Information Security. By aligning with industry best practices and implementing these standards, Ankabut is able to solidify its position as a trusted partner for businesses seeking reliable and high-quality IT solutions.
For Ankabut, implementation of these four ISO standards was not a mere checklist exercise as it has integrated them into its management system, ensuring process efficiency. The external audit was done by Bureau Veritas, an accredited certification body, thus assuring customers that Ankabut ‘s processes align with international standards.
With these certifications, Ankabut is now poised to take its services to even greater heights. Future plans involve following the updated processes outlined in the ISO standards, including the setting up of continuous improvement programs to improve operational processes, and prioritizing customer feedback and requirements to consistently exceed expectations.
Ankabut has more than 26 institutional members with connections to over 66 sites throughout the UAE, and offers UAE academic and research institutions connectivity to other education networks worldwide. Also with the new Ankabut vision, the provision of IT service to the public and private business organization in UAE.