Program Director, Student Academic Support Services
Reference No. IRC45970
Job Title Program Director, Student Academic Support Services
Posting Date 30-Sep-2020
Department Office of Academic Affairs
Organization Name College of Medicine and Health Sciences
About University

Khalifa University is a world-class, research-intensive institution in Abu Dhabi, the capital city of the United Arab Emirates (UAE). The University’s mission is to seamlessly integrate research and education to produce world leaders and critical thinkers in science, engineering, and medicine, and also to be a catalyst towards Abu Dhabi’s 2030 vision for a knowledge-based economy. Khalifa University has two campuses in the city of Abu Dhabi – the KU Main Campus and the Sas Al Nakhl Campus, the latter housing two of KU’s flagship research institutes: Masdar Institute and Petroleum Institute.

Brief Description

Reporting to the Assistant Dean forMedical Education at Khalifa University’s College of Medicine and HealthSciences (CMHS), the Program Director for Student Academic Support Services supports the Assistant Dean in the design, implementation, and evaluation of programs and services that support medical student academic success.

Detailed Description

Strategic Responsibilities

  • Contribute to the formulation of the CMHS’s strategy, with a focus on meeting KU and CMHS strategic goals in the areas of medical education and medical student academic success
  • Contribute to the development of the CMHS’s policies and procedures, adhering to the overall objectives of Khalifa University, ensuring alignment to applicable regulations and standards, and promoting of leading practices and educational excellence
  • Contribute to the development and management of the office budget
  • Manage and mentor staff within the office

Operational Responsibilities

  • In coordination with the Assistant Dean for Medical Education, the Program Director is required to design, implement, and evaluate programs to support medical student academic success
  • Support the CMHS accreditation processes and its program of continuous quality improvement

Medical Education

  • Oversee, manage, and assess medical student academic support services offered by the Office of Academic Affairs
  • Participate in the early identification, assessment, and referral to support services of medical students with academic difficulty
  • Supervises the CMHS Learning Specialist, and assess outcomes of services provided by the specialist to ensure quality
  • Oversee the CMHS Tutoring Program, including training of tutors, as needed, and assessment of outcomes to ensure quality
  • Coordinate functions of the Tutoring Program and the Learning Specialist with course and clerkship directors across all four academic periods
  • Participate in annual student orientations to inform students of available services
  • Prepare an annual report to the CMHS Curriculum Committee describing intended and actual program outcomes
  • Participate in developing strategic plans for academic success across all CMHS programs (e.g., MD program, Pre-Medical Bridge Program)
  • Explore and develop strategies for improving students’ learning styles
  • Serve as some ex-officio, non-voting member of the CMHS Curriculum Committee
  • Meet with students and designs study plans to support student academic success
  • Develop and implement programs to support tutoring and learning strategies for a diverse student population
  • Develop a study program for students who are on academic probation or are repeating an academic year in coordination with the CMHS Medical Student Promotions Committee
  • Advise teachers, learners, and relevant committees on common issues experienced by medical students that can impact academic success, including but not limited to study skills, test-taking strategies, adjustment to medical school, and organizational and time-management skills
  • Collaborate with and ensure appropriate referrals to various support services within KU and the CMHS, including the Office of Student Affairs, the Student Counseling and Wellness Center, Disability Accommodation Services, and Career Guidance Services
  • Other duties as assigned

Other Responsibilities

  • Work with the Dean, Associate Deans, and Khalifa University’s Office of Research Support to promote and support research activities
    Administrative & People Management
  • Manage faculty and staff (direct reports) by defining job expectations
  • Plan, monitor, and appraise faculty and staff performance
  • Coach, counsel, and actively participate in the departmental employees’ on-boarding, mentoring, and professional development
  • Assist in scheduling and assigning staff workload for direct reports
  • Provide information or prepare reports as and when needed


  • Ensure adherence to the University’s information security policies and procedures, and report breaches or other security risks accordingly
  • Ensure coordination with other departments to facilitate the accomplishment of tasks and responsibilities, as and when needed
  • Perform any other tasks assigned by the Dean and his line managers

Supervisory Responsibilities

  • Provide coaching, guidance, and mentoring as required to enhance the internal capabilities of the team and ensures the achievement of established objectives and plans
  • Recommend appropriate training courses as per pre-determined training needs, evaluate their effectiveness, and monitor their results
  • Carry out performance appraisals for subordinates according to planned schedules and recommends necessary actions as per applied practices
  • Conduct periodic meetings with subordinates to ensure that priorities are clear and workflow is running smoothly
  • Follow up on employees’ administrative affairs such as vacations, leaves, and other administrative and related affairs
Job Requirements

Required Qualifications

  • MD and/or Ph.D. in a related field
  • Qualified for faculty appointment at the rank of Assistant Professor or higher
  • Prior leadership role in an undergraduate medical education program

Preferred Qualification

  • Demonstrable accomplishments in teaching, research, healthcare delivery, and/or service at a level commensurate of Assistant Professor or above

Required Experiences

  • Strong record reflecting excellence in medical education and administration
  • Prior experience overseeing support services in a medical degree program
  • Proven management experience, requisite expertise in working collaboratively with faculty members and medical professionals, strong interpersonal skills, and a thorough understanding of university structure and culture are essential
  • Demonstrable ethical behavior, professionalism, interpersonal skills, leadership, and management abilities that are sufficient to effectively direct and develop staff and students

Preferred Experiences

  • Five (5) or more years of experience overseeing advising programs for medical students
  • Familiarity or experience with an educational institution in the Middle East
How To Apply A complete application includes curriculum vitae, cover letter, photo, and the names and contact information of three references.
Program Director, Student Academic Support Services